A draft did not return
Open the same tool on the same site in the same browser. Private browsing, blocked storage, cleared site data or a different browser can explain a missing standalone draft.
Look for a Markdown file you downloaded previously. It is a portable record of that download, even when the browser draft is unavailable.
A saved project change is missing
Confirm that you are in the intended project and item, that you used its save control, and that your account has edit access. Reopen the item after saving.
Keep a copy of your intended change while investigating. Give support the page, the action and the visible outcome; do not include confidential project content unless the support team asks through an appropriate channel.
A dependency or tool result is unexpected
For a rejected dependency, inspect the chain for a circular relationship. For a tool result, check its input units, assumptions and empty fields.
Use a minimal example you can explain. Report what you entered, what happened and what you expected.
Search questions and answersRead support articlesContact support
Support and work intake
Support is for help using Kanbai. It does not create a project task or put your message on a team's board.
The existing contact form asks for the information needed to understand the problem. Review the form's privacy guidance before submitting.
Related development status
| Feature | Vision | Current state | Gap | Planned timing |
|---|---|---|---|---|
| Drafts and return | Return to the exact work you reviewed, across supported contexts. | Standalone text drafts use this browser's local storage. Markdown downloads are portable copies; project records require an authorized project save. | Account-based cross-device draft saving and browser restore of risk-table rows are not connected. | Not yet scheduled |
| Documentation and support | Readers can understand the product, complete a task and recover from a problem. | Documentation, questions, universal support articles and an existing contact form are connected. | Deeper task coverage and continuing review as the application changes. | Ongoing; no fixed completion date |