Product surface · Kanbai

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Structured intake only. A person reviews every ticket. This form does not open a live chat and it cannot issue a refund or credit.

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Product

Locked to Kanbai — this form cannot file against another product. If you meant a different one, say so in the summary and Support will re-route it.

What is this about?How do I / where is…support.howtoSomething looks brokensupport.bugInvoice, seat, or checkoutsupport.billingFeature request / product gapsupport.featureSomething elsesupport.other

Summary · required

Two sentences or fewer.

What were you trying to do? · required

What happened? · required

What did you expect? · required

Environment · required

The URL you were on, your browser, and your plan if you know it.

Evidence · required

One item per line: links, screenshot names, or ids. No passwords or tokens.

Severity · optional

Email for the reply

Optional. Leave blank if you are signed in and prefer we use that account.

I confirm this ticket is scrubbed — no passwords, tokens, card numbers, or other secrets.

A source_case_id is assigned when you submit, and shown on the confirmation. Quote it if you follow up.

Submitting queues a structured ticket for a person to read. It does not email you automatically, does not issue a refund, and does not create a task or card in Kanbai.