Product surface · Kanbai
Help for Kanbai
Documented answers first, then a structured ticket a person reads. Nothing on this page opens a live chat, sends you an automatic email, or issues a refund.
These are the eight universal support articles shared across People Analyst products. Customer Support has not published a Kanbai-specific procedures outline yet, so there are no Kanbai how-tos here. If your question needs one, file a ticket — a made-up answer would be worse than none.
Confirming this is about Kanbai
This Help page is for Kanbai. It is not another product in the People Analyst portfolio. If you meant a different product, say so on the contact form — do not apply Kanbai's answers to another surface.
I cannot sign in or reach Kanbai
If you cannot sign in or reach Kanbai, file a ticket with the account email, the URL you opened, and when you last signed in successfully. Support does not auto-grant seats, credits, or access.
Invoices, seats, and refunds
Invoice, seat, or checkout questions for Kanbai can be filed as a billing ticket. Refunds, credits, and account changes are never instant — a human reviews them. There is no refund button here and no automatic credit.
Something looks broken
Something broken in Kanbai? File a ticket describing what happened, what you expected, and reproduction steps if known. A human reviews every report; filing a ticket is not a claim that anything is already fixed.
I want a capability that is not here
Feature ideas and gaps for Kanbai are logged as product_gap tickets for the product team to review. This is not a commitment to build or a ship date.
I think I am in the wrong place
If this is not the right place for your question, say so on the contact form — do not force-fit your question into Kanbai's procedures.
There is no live chat on this page
This Help page does not offer live chat and does not send automatic emails on your behalf. Every ticket is reviewed by a person before any reply goes out.
Honest empty state — this is not offered in Kanbai today.
What to expect after you file
Draft response targets are internal planning goals, not promises. A drafted reply is not the same as a sent one, and neither implies a specific turnaround time.
Still need help?
File a structured Kanbai ticket: what you were trying to do, what happened, and what you expected. A person reviews it.
A support ticket is a message to a human. It is not a Kanbai task, card, or intake item, and it does not appear on anyone’s board.
Contact Kanbai support